Renewal increases with no explanation
A client sees their premium jump on a notice they can't fully read. Without a call that makes sense to them, they shop the policy, and you lose a household you wrote years ago.
For independent & captive insurance agents
Explain the renewal. In their own words.
Learning insurance Spanish takes years, and "deductible" is the easy part. intelecho lets you call a Spanish-speaking client today, in English, while they hear you in Spanish and answer in Spanish. Use it for quote follow-ups, renewal changes, and claim status updates that are hard to explain by email.
- 46 languages
- No app for either side
- Free 5-minute demo calls
17.2%
of the 618,000 US insurance sales agents are Hispanic or Latino
Source: U.S. Bureau of Labor Statistics, Current Population Survey, 2025 annual averages22.7M
Hispanic immigrants lived in the US in 2024, a record high
Source: Pew Research Center analysis of 2024 Census Bureau data21.9%
of Hispanic adults ages 18 to 64 had no health insurance in 2025
Source: CDC National Center for Health Statistics, NHIS Early Release, May 2026The challenge
Where the conversation gets stuck
Referrals you can't follow up on
A happy client sends you their brother-in-law. He prefers Spanish, nobody in the office speaks it, and the quote sits in your CRM untouched.
Claim calls that stall
After a fender bender, your client wants to know where the claim stands, what the adjuster needs, and when the rental ends. Relaying that through a teenage relative gets messy fast.
Calls you can make today
Real situations, handled by phone
Quote follow-up
You emailed an auto and renters quote. Call to walk through the coverage options, answer questions about the deductible, and set a time to finalize.
Renewal review
A homeowners premium went up. Call to explain why, suggest a higher deductible or a bundle, and promise the options in writing.
Claim status check-in
Call a client mid-claim to tell them the adjuster's inspection is Tuesday, list the photos and receipts to gather, and explain the next step.
Open enrollment reminders
Call health or Medicare clients before the enrollment deadline to confirm they want to keep their plan or book a review appointment.
What it sounds like
A sample call, English ⇄ Spanish
Each person speaks naturally in their own language. intelecho translates every turn so each side hears the other in a clear AI voice.
Languages that come up most
- Spanish
- Vietnamese
- Korean
- Mandarin Chinese
- Cantonese
- Filipino (Tagalog)
- Haitian Creole
- Arabic
Spanish has by far the most US speakers with limited English (18.4 million), and Vietnamese, Korean, and Chinese speakers have some of the highest shares, at 57.4%, 49.2%, and 50.7% speaking English less than very well (2024 ACS via Migration Policy Institute).
Translating both waysEnglish ⇄ Spanish
Insurance agent · EnglishHi Mr. Torres, it's Rachel from Pinecrest Insurance. Your auto policy renews June 1, and the premium is going up 14 dollars a month.Client hears: Hola, señor Torres, habla Rachel de Pinecrest Insurance. Su póliza de auto se renueva el 1 de junio, y la prima va a subir 14 dólares al mes.
Client · Español¿Por qué sube? No he tenido accidentes.You hear: Why is it going up? I haven't had any accidents.
Insurance agent · EnglishRates went up across the state. A higher deductible would lower it. I'll send you both options in writing.Client hears: Las tarifas subieron en todo el estado. Un deducible más alto la bajaría. Le voy a mandar las dos opciones por escrito.
Client · EspañolSí, mándemelas, por favor. Las voy a revisar con mi esposa.You hear: Yes, please send them to me. I'll go over them with my wife.
How it works
Three steps from this page to a translated call
- 01
Have the policy open
Enter your number and the client's, choose English for you and their language for them, and add your agency name. Keep the declarations page in front of you.
- 02
You answer, then your client
intelecho calls you first, then rings your client. They hear a short intro in their language saying it's a translated call from you.
- 03
Explain, then confirm
Cover one change at a time: the premium, the reason, the options. Ask the client to tell you what they'd like to do before you move on.
Get it right
Tips for smoother calls
- Say numbers slowly and in full: "one thousand dollar deductible," not "a grand." Repeat premiums and dates at the end.
- Swap jargon for plain words. "What you pay before insurance pays" translates better than "out-of-pocket exposure."
- Tell the client up front that you'll send everything in writing, so they don't feel pressure to decide on the call.
- Log the client's preferred language in your agency management system so the next renewal call starts right.
FAQ
Frequently asked questions
Can I bind a policy over an intelecho call?
We don't recommend it. Binding coverage, signing applications, and required disclosures should happen in writing, with documents the client can review. Use the call to explain options and answer questions.
Does my client need to download anything?
No. intelecho calls any US or Canadian number, landline or mobile. Your client answers a normal phone call and speaks Spanish or another supported language.
How long can a call last?
Free demo calls end after 5 minutes. That covers most renewal updates and claim check-ins. If your agency needs longer calls for full policy reviews, contact us.
Is this better than learning insurance Spanish?
Learning Spanish is valuable and builds trust over time. intelecho helps right now, for clients in Spanish and dozens of other languages, without waiting until you're fluent.
Is the conversation recorded or stored?
No. intelecho doesn't record calls or store transcripts. If you need a record for your file, write a call note or send a follow-up summary to the client.
Make your first translated call
Enter your number and theirs, pick both languages, and pick up when we ring you. It takes about a minute to set up.
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