Load details lost in a text thread
You send a new appointment time, a gate code, and a reference number by text. The driver replies "ok" and still pulls into the wrong door at the wrong hour.
For dispatchers, fleet managers & brokers
Dispatch, clearly. In the driver's language.
Plenty of courses teach Spanish for dispatchers, but a missed appointment won't wait for you to finish one. intelecho places a real call from your desk to a driver's phone and translates both directions live, in Spanish, Punjabi, Russian, and more. Use it for appointment changes, detention updates, and breakdown logistics, the office-to-driver calls where details matter.
- 46 languages
- No app for either side
- Free 5-minute demo calls
25.8%
of the 3.58 million US driver/sales workers and truck drivers are Hispanic or Latino
Source: U.S. Bureau of Labor Statistics, Current Population Survey, 2025 annual averages214,500
openings for heavy and tractor-trailer truck drivers projected each year, on average, from 2025 to 2035
Source: U.S. Bureau of Labor Statistics, Occupational Outlook Handbook19,045
English-proficiency violations that resulted in out-of-service orders, June 25, 2025 to March 19, 2026
Source: FMCSA proposed rule, Federal Register, August 10, 2026The challenge
Where the conversation gets stuck
The one bilingual dispatcher bottleneck
Half your board routes through one person who speaks Spanish. When they're on another call or off shift, drivers wait and loads slip.
Breakdowns at 2 a.m.
A driver calls about a blown tire on I-40. You need the mile marker, the tire position, and whether the load is safe, and you need it right the first time.
Calls you can make today
Real situations, handled by phone
Appointment changes
The receiver moved the delivery window. Call the driver with the new time, the dock number, and where to wait if they arrive early.
Detention and lumper updates
A driver has been at the dock for three hours. Call to get check-in and check-out times for the detention claim and explain how lumper fees will be paid.
Breakdown and roadside logistics
Confirm the location, the problem, and the tow or tire vendor's arrival time. Tell the driver what to expect and who will call them next.
Onboarding a new driver
Walk a new hire through their first dispatch: the pickup address, the yard rules, fuel card use, and how to send paperwork photos.
What it sounds like
A sample call, English ⇄ Spanish
Each person speaks naturally in their own language. intelecho translates every turn so each side hears the other in a clear AI voice.
Languages that come up most
- Spanish
- Punjabi
- Russian
- Ukrainian
- Polish
- Hindi
- Urdu
Hispanic workers make up 25.8% of US truck drivers (BLS, 2025), and AP reported in 2025 that advocacy groups estimate about 150,000 Sikh drivers, many of them Punjabi speakers, though no official count exists. Among US residents who speak Punjabi or Russian at home, 39.3% and 42.0% speak English less than very well (2024 ACS via Migration Policy Institute).
Translating both waysEnglish ⇄ Spanish
Dispatcher · EnglishHey Luis, it's Mike in dispatch. The warehouse in Dallas moved your appointment to 7 a.m.Driver hears: Oye Luis, soy Mike de despacho. El almacén de Dallas cambió tu cita para las 7 de la mañana.
Driver · EspañolEstá bien. ¿Puedo estacionarme ahí esta noche?You hear: Okay. Can I park there tonight?
Dispatcher · EnglishNo overnight parking there. There's a truck stop two miles away off I-20.Driver hears: Ahí no se permite estacionarse de noche. Hay una parada de camiones a dos millas, saliendo de la I-20.
Driver · EspañolPerfecto. Te mando foto del BOL cuando descargue.You hear: Perfect. I'll send you a photo of the BOL when I unload.
How it works
Three steps from this page to a translated call
- 01
Pull up the driver's cell
Enter your desk or mobile number and the driver's phone, pick English for you and the driver's language for them, and add your name and company so they know it's dispatch.
- 02
Answer, then the driver rings
intelecho calls you first, then the driver. They hear a short intro in their language explaining it's a translated call from you.
- 03
Give one detail at a time
Address, then time, then reference number. Let each piece translate and have the driver read numbers back before you move on.
Get it right
Tips for smoother calls
- Never call a driver who is moving. Ask them to call or text when they're parked, and place the translated call then.
- Read reference, PO, and trailer numbers digit by digit, and have the driver repeat them.
- Use plain terms over shorthand when it matters: "the warehouse that receives the load" instead of "consignee" if the driver seems unsure.
- Text the address and appointment time after the call so the driver has it in writing for the gate.
FAQ
Frequently asked questions
Does intelecho help drivers meet FMCSA English-proficiency rules?
No. Federal rules require interstate CDL drivers to read and speak English well enough to understand road signs, talk with the public, and answer officials at roadside inspections. intelecho can't be used for that. It's for calls between your office and your drivers.
Can I call a driver who's in Mexico?
Not right now. intelecho works only with US and Canadian phone numbers on both ends. A driver with a US or Canadian cell can be reached anywhere that phone has service.
Does it work over a noisy cab or a weak signal?
It works best when the driver is parked with the engine idling low or off. Road noise and dropped signal make translation harder, so call at a stop when you can.
Which languages can I use with my drivers?
Spanish, Punjabi, Russian, Ukrainian, Polish, Hindi, Urdu, and dozens more are supported, 46 in all. Indigenous languages such as K'iche' and Mam are not supported yet.
Is there a limit on calls?
On the free demo, each call ends after 5 minutes, and the whole service can run up to 3 calls at a time. If your fleet needs longer calls, contact us.
Make your first translated call
Enter your number and theirs, pick both languages, and pick up when we ring you. It takes about a minute to set up.
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