Reminders that never land
Vaccine and heartworm reminders go out in English. The owner who reads Spanish ignores them, and a dog comes in a year overdue on rabies.
For veterinary hospitals & clinic teams
Call every pet owner back. And be understood.
Veterinary Spanish phrase cards cover "sit" and "vaccine." They don't cover a callback about a dental estimate or a check-in on a dog who went home with sutures. intelecho places a real phone call to the owner and translates both directions live, so your front desk, techs, and doctors can handle the follow-up themselves.
- 46 languages
- No app for either side
- Free 5-minute demo calls
87.3M
pet dogs in the US in 2025, up from 52.9 million in 1996
Source: American Veterinary Medical Association, 2025 Pet Ownership and Demographics Sourcebook6.8%
of US veterinarians are Hispanic or Latino
Source: U.S. Bureau of Labor Statistics, Current Population Survey, 2025 annual averages70.1M
Hispanic residents in the US as of July 1, 2025, about 21% of the population
Source: U.S. Census Bureau, Vintage 2025 Population EstimatesThe challenge
Where the conversation gets stuck
Discharge instructions half heard
At pickup, the owner nods through cone, meds, and no-jumping rules. The next day nobody knows whether they understood, and calling feels like a gamble.
One bilingual tech, a full schedule
Your Spanish-speaking tech is restraining a cat in exam 2. Every callback in Spanish waits on her, and owners wait longer for answers.
Calls you can make today
Real situations, handled by phone
Overdue vaccine reminders
Call owners whose dogs are due for rabies or DHPP boosters, explain what's due, and book the appointment during the call.
Lab results are in
The front desk calls to say blood work is back and the doctor wants to talk. You set a time for the doctor's callback or a recheck visit, without the receptionist interpreting results.
Post-surgery check-in
The morning after a spay, a tech calls to ask how the dog is eating and whether the incision looks dry, and reminds the owner about the suture removal date.
Estimate and payment questions
An owner wants to understand a dental estimate before approving it. You walk through the line items and payment options, then schedule the procedure.
What it sounds like
A sample call, English ⇄ Spanish
Each person speaks naturally in their own language. intelecho translates every turn so each side hears the other in a clear AI voice.
Languages that come up most
- Spanish
- Vietnamese
- Mandarin Chinese
- Korean
- Filipino (Tagalog)
- Arabic
- Russian
- Brazilian Portuguese
Spanish is by far the most common language among US residents who speak English less than very well (18.4 million), followed by Chinese, Vietnamese, Tagalog, Korean, Arabic, and Russian, per 2024 American Community Survey data compiled by the Migration Policy Institute.
Translating both waysEnglish ⇄ Spanish
Client service rep · EnglishHi Ana, this is Jess at Cedar Creek Animal Hospital. Luna's blood work is back, and Dr. Patel would like to go over it with you.Pet owner hears: Hola Ana, habla Jess del Hospital Veterinario Cedar Creek. Ya tenemos los resultados de los análisis de sangre de Luna, y la doctora Patel quiere revisarlos con usted.
Pet owner · Español¿Está todo bien? ¿Cuándo puedo hablar con ella?You hear: Is everything okay? When can I talk to her?
Client service rep · EnglishShe can call you today at 3, or you can come in tomorrow morning.Pet owner hears: Ella le puede llamar hoy a las 3, o usted puede venir mañana por la mañana.
Pet owner · EspañolHoy a las 3 está bien. Gracias.You hear: Today at 3 is fine. Thank you.
How it works
Three steps from this page to a translated call
- 01
Open the client record
Enter your clinic phone or cell and the owner's number. Choose English for you and the owner's language for them. Add the hospital name so they don't mistake it for a sales call.
- 02
Answer, then the owner rings
intelecho calls you first, then calls the owner. They hear a short intro in their language explaining it's a translated call from your clinic.
- 03
Use the pet's name often
"Luna's stitches," "Max's next shot." Naming the pet keeps the conversation anchored and makes each translated sentence easy to follow.
Get it right
Tips for smoother calls
- Give medication instructions in plain steps: the drug name, how much, how often, and for how many days. Then ask the owner to repeat them.
- Avoid clinic shorthand like "BID," "recheck," or "e-collar." Say "twice a day," "follow-up visit," and "cone."
- Make callbacks from a quiet office, away from barking in the kennel area. Background noise makes translation harder.
- Send a written summary afterward, ideally in the owner's language, so they have the dose and dates in front of them.
FAQ
Frequently asked questions
Can our doctor use this to explain a diagnosis?
For quick updates, yes. For a serious diagnosis or a decision like surgery or euthanasia, use a professional interpreter or a fluent team member. AI translation can make mistakes, and those conversations deserve full understanding.
What does the pet owner need?
Just a US or Canadian phone number. intelecho calls them like a regular call, on a landline or cell. There's nothing to download for anyone.
Can we call several owners at once for reminders?
Each call connects you with one owner, and the free demo allows up to 3 calls at a time across the whole service. Work through your reminder list one call after another.
Will it handle veterinary words like heartworm or spay?
Common terms usually come through well, especially in short sentences. Confirm doses, dates, and anything the owner must do at home before you hang up.
Do you keep a recording of the call?
No. intelecho doesn't record audio or store transcripts. Phone numbers go to Twilio to connect the call, and audio goes to OpenAI for translation.
Make your first translated call
Enter your number and theirs, pick both languages, and pick up when we ring you. It takes about a minute to set up.
Related
